National Disability Insurance Scheme
Service providers applying to the NDIS Quality and Safeguard Commission to become a registered NDIS provider must be assessed by an Approved Quality Auditor to meet the requirements of the NDIS Practice Standards.
Today’s environment is filled with intense scrutiny but being competitive means never standing still.
SAI Global helps you see a way forward so you can advance confidently.
Meet Compliance Requirements
By ensuring your organization complies with the regulatory requirements mandated by the NDIS Q&S Commission, you will be eligible to receive government funding, while building confidence and trust with your clients.
Build Sustainable Business Practices
Implement effective processes and support to ensure consistency of service, and continual improvement that drive business sustainability and growth.
Keeping Clients Front of Mind
Deliver an enhanced customer experience with integrity that comes from consistently providing services that deliver to client expectations. Demonstrate your commitment to adhering to quality and safety of service through certification to the NDIS Practice Standards.
What Is It?
To apply for or renew registration with the NDIS Commission, providers must be audited against the NDIS Practice Standards
- Rights and responsibility for participants
- Governance and operational management
- The provision of supports
- The support provision environment
State-based disability schemes will migrate to the NDIS (Provider Registration and NDIS Practice Standards) Rules 2018.
Key migration commencement dates are:
- 1 July 2018 – NSW & SA
- 1 July 2019 – VIC, QLD, TAS, ACT, NT
- 1 July 2020 – WA
Existing State arrangements remain in place until each State transitions to the NDIS Standards.
The NDIS Q&S Commission requires all audits conducted by ‘Approved Quality Auditors’ to ensure quality and safety safeguards are adhered to.
Organizations will require either a Verification or Certification audit to the NDIS Practice Standards.
The type of audit required, including additional auditable Modules, is determined by the organisations legal entity status and the Registration Groups currently registered for.
A Verification Audit consists of a desktop audit of the organization’s documents and records. This can be done off-site. This type of audit is restricted to organizations who provide services that are considered in the lower risk Registrations Groups.
A Certification Audit is a two-stage process consisting of a desktop stage 1 audit and an on-site stage 2 management system audit. Organizations will require a mid cycle surveillance audit, and a re-certification audit every three years. These audits include both interviews with staff and participants, and reviews of files and records.
As one of Australia’s leading certification bodies of disability and human services, our auditors are qualified and trained to ensure they have a good understanding of your industry as well as the NDIS Practice Standards.
Police checks, Working With Children Checks and regular performance reviews, including on site witnessing of their audit work forms part of our processes.
To ensure our auditors are competent in auditing the NDIS Practice Standards, NDIS registration groups and specific NDIS Practice Standards Modules, we assess their competency and, if competent, allocate the Standard and specific codes to our auditors.
Your organizations are similarly coded (based on the Registration Groups and Modules requiring auditing) and our system then ‘matches these’. This ensures that only competent and trained auditors can be assigned to conduct your audits.